Refund policy

CUBO: Return & Refund Policy

Last Updated: January21, 2026

At CUBO, we want you to love your purchase. If you are not entirely satisfied, we are here to help. Our policy lasts 5 days from the date of delivery. If 5 days have gone by since your delivery, unfortunately, we cannot offer you a refund or exchange.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

  • The return request must be raised within 5 days of delivery.

  • The item must be unused and in the same condition that you received it.

  • It must be in the original packaging with all tags, manuals, and accessories intact.

  • Specific Category Rules:

    • Baby Toys: Must be in sealed packaging (for hygiene and safety).

    • Kitchen Appliances: Must not have been plugged in or used with food/water.

    • Home Tools: Must show no signs of wear, scratches, or usage.

2. Non-Returnable Items

Certain items cannot be returned for safety and hygiene reasons:

  • Assembled furniture or large tools once unboxed.

  • Baby items that have been opened or used (e.g., teether toys).

  • Items marked as "Final Sale" or "Non-Returnable" on the product page.

  • Gift cards.

3. Damaged or Defective Items

We stand by our quality. If you receive a damaged or defective product, please email us at [Your Support Email] within 24 hours of delivery with:

  1. Your Order Number.

  2. Clear photos/videos of the damage or the defect. We will provide a free replacement or a full refund for verified damaged goods.

4. The Return Process

  1. Request: Email us at [Your Support Email] or visit our [Return Portal Link] to initiate a request.

  2. Pickup: Once approved, we will arrange a reverse pickup from your address (where available).

  3. Inspection: Once we receive the item, our team will inspect it. We will notify you via email if your return is approved or rejected based on the item's condition.

5. Refunds

  • Approval: If approved, your refund will be processed.

  • Method: The credit will automatically be applied to your original method of payment.

  • Timeline: Most refunds reflect in your account within 5–7 business days, depending on your bank.

  • Shipping Costs: Original shipping charges are non-refundable.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [Your Support Email].